Plus Two Business Studies Chapter Wise Questions and Answers Chapter 6 Staffing

Kerala Plus Two Business Studies Chapter Wise Questions and Answers Chapter 6 Staffing

Plus Two Business Studies Staffing One Mark Questions and Answers

Question 1.
Which functions of management helps in obtaining right people and putting them on the right jobs.
Answer:
Staffing.

Question 2.
Name the process concerned with searching for prospective candidates for vacant job position.
Answer:
Recruitment.

Question 3.
Name the function which is concerned with discovering the sources of manpower required and tapping these sources.
Answer:
Recruitment.

Question 4.
It is the process of searching for prospective employees and stimulating them to apply for jobs in the organisation Identify the concept.
Answer:
Recmitment.

Question 5.
Selection starts where ends.
Answer:
Recruitment.

Question 6.
Which among the following is not a case of external recruitment?
(a) Advertisement
(b) Transfer
(c) Employment
(d) Field trip
Answer:
(b) Transfer.

Question 7.
Since more candidates will be rejected than hired through this process, it is described as a negative process. Identify the process?
Answer:
Selection.

Question 8.
Shifting of an employee from one position to another without changes in status and remuneration is called
Answer:
Transfer.

Question 9.
“It is the breaking up of a job into basic elements or operations and studying in details each of the operations to know the nature and characteristics of the job.” This is called; (job specification, job analysis, job identification, job study)
Answer:
Job analysis.

Question 10.
The management of XY Ltd., asks the labour unions to provide a list of candidates for the vacancy of two persons in the office. Identify the source and explain.
Answer:
External sources of recruitment.

Question 11.
The final year students of National Institute of Management were sent to various industrial concerns for practical training. Identify the type of training and state its relevance.
Answer:
Internship training.

Question 12.
Vestibule training is given
Answer:
Outside the job; inside the factory.

Question 13.
Vijay chemicals selected 15 workers for their chemical plant. They intend to train the workers without effecting normal work. Suggest the best method of training.
Answer:
Vestibule training.

Question 14.
This is a method of training where business units make agreement with professional and vocational institutes to provide practical experience. Identify the method of training mentioned here.
Answer:
Internship training.

Question 15.
Face to face contact between the employer and candidate is called
Answer:
Interview

Question 16.
Which one of the following functions is not related with staffing function?
(a) Recruitment of employees
(b) Selection of employees
(c) Compensation of employees
(d) Motivation of employees
Answer:
(d) Motivation of employees

Question 17.
Mr. Sajan is working as Human Resource Manager of an automobile manufacturing unit. One of the following combinations represents his functions. Identify it.
(a) Recruitment, branding, dividend decision
(b) Selection, training, recruitment
(c) Selection, recruitment, marketing
(d) Training, pricing, promotion
Answer:
(b) Selection, training, recruitment

Question 18.
Mr. Abraham seeks new employees for his business. Name any two external sources of recruitment.
Answer:

Advertising
Empolyment exchange

Question 19.
Mr. Mohan Kumar, the HR Manager of Global Bank Ltd. wants to appoint 50 computer operators for their different branches in Kerala from internal sources. Name any two internal sources forthe recruitment.
Answer:

Transfer
Promotion

Question 20.
The cheapest method of recruitment is
Answer:
Internal sources of recruitment.

Question 21.
The training method of shifting employee from one job to another is called
Answer:
Job rotation.

Question 22.
Which one of the following is not an On the Job Training method?
(a) Apprenticeship training
(b) Case studies
(c) Computer modelling
(d) Programme instructions
Answer:
(a) Apprenticeship training

Question 23.
is a measure of individual’s potential for learning new skills.
Answer:
Aptitude test.

Question 24.
Which among the following statements are fake?
(a) Training is job oriented process and development is career oriented process.
(b) Internal sources of recruitment motivates the existing staff.
(c) Recruitment is a positive process.
(d) None of the above.
Answer:
(d) None of the above.

Question 25.
Match the following.

A	B
a) Orientation	a) It is a negative process
b) Casual callers	b) Introducing the selected employees
c) Selection	c) External sources of recruitment

Answer:
a → b
b → c
c → a

Plus Two Business Studies Staffing Two Mark Questions and Answers

Question 1.
What do you mean by staffing?
Answer:
Meaning:
Staffing is concerned with determining the manpower requirement of enterprise and includes functions like recruitment, selection, placement, promotion, training, growth and development and performance appraisal of employees in the organization.

Question 2.
Staffing is an important function of management in all organisations. Explain, in brief, any 4 reasons.
Answer:
Importance of Staffing

Helps in discovering and obtaining competent personnel for various jobs.
Makes for higher performance, by putting right person on the right job.
Ensures continuous survival and growth of the enterprise.
Helps to ensure optimum utilization of human resources.
Improves job satisfaction and morale of employees.

Question 3.
What is recruitment?
Answer:
It is the process of searching for prospective employees and stimulating them to apply for the job in the organisation.

Question 4.
What is selection?
Answer:
Selection:
Selection is the process of identifying and choosing the best person out of a number of prospective candidates for a job.

Plus Two Business Studies Staffing Three Mark Questions and Answers

Question 1.
Why recruitment is regarded as a Positive Process and selection is a negative process.
Answer:
Recruitment is Positive Process because it is concerned with attracting qualified and competent individuals to apply for a job while selection is choosing the best among them and rejecting the unsuitable candidates. So selection is regarded as a negative process.

Question 2.
What is training?
Answer:
Training:
Training is any process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased.

Question 3.
You know that tests are conducted to know the level of ability, knowledge, interest, aptitude, etc. of a particular candidate. Can you suggest an appropriate test for the following and justify.

Data entry operator
KSRTC driver
Personnel manager

Answer:

Trade test
Trade test
Interest test

Question 4.
What are the functions of Human Resource Management?
Answer:
Functions of Human Resource Management

Recruitment, i.e., search for qualified people.
Analysing jobs, collecting information about jobs to prepare job descriptions.
Developing compensation and incentive plans.
Training and development of employees.
Maintaining labour relations
Handling grievances and complaints.
Providing for social security and welfare of employees.
Maintaining relation with trade unions.

Plus Two Business Studies Staffing Four Mark Questions and Answers

Question 1.
Matha Ltd. invited applications for 20 sales representatives through an advertisement in a daily newspaper. 106 applications were received out of which nine were rejected due to lack of sufficient experience and qualification. The remaining applicants have undergone a written test and an interview. After this, the most efficient 20 applicants were selected. Identify the two major activities processes mentioned in the above situation and also differentiate between them.
Answer:
The above activities are recruitment and selection. The following are the difference between them.

Recruitment	Selection
1) It is the process of searching for candidates and making them apply for the job	1) It is the process of selection of most suitable candidates
2) It is a positive process	2) It is a negative process
3) It is simple	3) It is complex
4) It is less expensive	4) It is more expensive
5) Recruitment is the first stage	5) Selection follows the recruitment

Question 2.
Excel Sugars is a newly established sugar company where a large number of employees are required for different jobs.

As a commerce student can you say which source of recruitment is suitable?
Why?

Answer:
Excel Sugars is a newly established business organisation. So Internal sources of recruitment is not possible. The company can select employees from various external sources. External sources of Recruitment
a. External Sources:
Selection of employees from outside the enterprise is known as external recruitment.
The important external sources of recruitment are:

1. Direct Recruitment:
Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the specrfied date and selection is done on the spot. It is suitable for filling casual vacancies.

2. Casual callers:
Many reputed business organisations keep a database of unsolicited applicants in their office. These list can be used for recruitment.

3. Advertisement:
Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.

4. Employment Exchange:
Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.

5. Placement Agencies and Management Consultants:
These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.

6. Campus Recruitment:
Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.

7. Recommendations of Employees:
Applicants introduced by present employees, ortheirfriends and relatives may prove to be a good source of recruitment.

8. Labour Contractors:
Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.

9. Web Publishing:
There are certain websites specifically designed and dedicated forthe purpose of providing information to the job seekers.

Question 3.
Classify the following as internal and external sources of recruitment

Advertisement
Transfer
Campus recruitment
Promotion
Employment Exchange
Job Contractors

Answer:
Internal sources of recruitmentTransfer, Promotion. External sources of recruitment – Advertisement, Campus recruitment, Employment exchange, Job contractors.

Question 4.
In a classroom debate, Jith argues that recruitment and selection are same. Anoop argues that both are different.

Whom do you support? Give justification.
If you are supporting Anoop, which one comes first?

Answer:
1. We can support the argument of Anoop Staffing Process.
a. Manpower planning:
It is concerned with forecasting the future manpower needs of the organisation, i.e. finding outnumber and type of employees need by the organisation in future.

b. Recruitment:
Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.

c. Selection:
Selection is the process of selecting the most suitable candidates from a large number of applicants.

d. Placement and Orientation:
Placement refers to putting the right person on the right job. Orientation is introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation.

e. Training and Development:
The process of training helps to improve the job knowledge and skill of the employees. It motivates the employees and improve their efficiency.

f. Performance Appraisal:
Performance appraisal means evaluating an employee’s current and past performance as against certain predetermined standards.

g. Promotion and Career Planning:
Promotion means movement of an employee from his present job to a higher level job.

h. Compensation:
Compensation refers to all forms of pay or rewards going to employees. It may be in the form of direct financial payments like wages, salaries, commissions and indirect payments like employer paid insurance and vacation.

Selection:
Selection is the process of identifying and choosing the best person out of a number of prospective candidates for a job.

2. Recruitment is the first process.

Question 5.
Explain any four methods of Off the Job Training.
Answer:
Off the Job Method:
It refers to those methods under which an individual is provided training away from the work place. It means learning before doing.
The important Off the Job Methods are:

a. Classroom Lectures/Conferences:
The lecture approach is well adapted to convey specific information such as rules, procedures or methods. The use of audio-visuals can often make a formal classroom.

b. Films:
They can provide information and demonstrate skills.

c. Case Study:
Trainee studies the cases to determine problems, analyses causes, develop alternative solutions and select the best solution to implement.

d. Computer Modelling:
It stimulate the work environment by programming a computer to imitate the realities of the job and allows learning to take place without the risk or high cost.

e. Vestibule Training:
Under this method, separate training centres are set up to give training to the new employees. Actual work environment is created in that centre and employees used the same material, equipment, etc. which they use while doing the actual job.

f. Programmed Instruction:
Here information is broken into meaningful units and these units are arranged in a proper way to form a logical and sequential learning package.

Plus Two Business Studies Staffing Five Mark Questions and Answers

Question 1.
Distinguish between internal sources and external sources of recruitment.
Answer:

Internal Source	External Source
1. It is a quick process	1. It is lengthy process
2. This process is cheaper	2. This process is costly
3. The existing staff is motivated	3. The existing staff is dissatisfied
4. Choice of candidate is limited. Less fresh talent	4. More talented and fresh candidates are available
5. It is less time consuming process	5. It is more time consuming process

Question 2.
Identify the following types of training.

Its purpose is to familiarize the existing employees with the latest methods.
The employee has to rotate from one job to another.
Emphasis is given to learning by doing.
A large number of persons are to be trained at the same time for the Same kind of work.
It is for introducing a new employee to the organisation.

Answer:

Refresher Training
Job Rotation
Apprenticeship Training
Vestibule Training
Induction Training

Question 3.
List down the advantages of training to the employees.
Answer:
Benefits to the Employee

Training helps in securing promotion and career growth.
Increased performance by the individual helps him to earn more.
Training helps to reduce the chances of accident and wastages.
Training increases the satisfaction of employees

Question 4.
Explain the importance of staffing in management.
Answer:
Importance of Staffing

Helps in discovering and obtaining competent personnel for various jobs.
Makes for higher performance, by putting right person on the right job.
Ensures continuous survival and growth of the enterprise.
Helps to ensure optimum utilization of human resources.
Improves job satisfaction and morale of employees.

Question 5.
Training helps to increase the efficiency of employees Explain.
Answer:
1. On the Job Method:
Under this method, the employee is given training when he is on the job. It means learning while doing.
The important On the Job Methods are:

a. Apprenticeship Programme:
Under apprenticeship training, a trainee is put under the supervision of a master worker.

b. Coaching:
In this method, the superior guides and instructs the trainee as a coach.

c. Internship Training:
It is a joint programme of training in which vocational and professional institutes enter into an agreement with business enterprises for providing practical knowledge to its students.

d. Job Rotation:
Here the trainee is transferred from one job to another job or from one department to another department so that he can learn the working of various sections.

2. Off the Job Method:
It refers to those methods under which an individual is provided training away from the workplace. It means learning before doing.
The important Off the Job Methods are:

b. Films:
They can provide information and demonstrate skills.

c. Case Study:
Trainee studies the cases to determine problems, analyses causes, develop alternative solutions and select the best solution to implement.

d. Computer Modelling:
It stimulate the work environment by programming a computer to imitate the realities of the job and allows learning to take place without the risk or high cost.

f. Programmed Instruction:
Here information is broken into meaningful units and these units are arranged in a proper way to form a logical and sequential learning package.

Plus Two Business Studies Staffing Eight Mark Questions and Answers

Question 1.
Explain briefly steps involved in staffing.
Answer:
Staffing Process
1. Manpower planning:
It is concerned with forecasting the future manpower needs of the organisation, i.e. finding outnumber and type of employees need by the organisation in future.

2. Recruitment:
Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.

3. Selection:
Selection is the process of selecting the most suitable candidates from a large number of applicants.

4. Placement and Orientation:
Placement refers to putting the right person on the right job. Orientation is introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation.

5. Training and Development:
The process of training helps to improve the job knowledge and skill of the employees. It motivates the employees and improve their efficiency.

6. Performance Appraisal:
Performance appraisal means evaluating an employee’s current and past performance as against certain predetermined standards.

7. Promotion and Career Planning:
Promotion means movement of an employee from his present job to a higher level job.

8. Compensation:
Compensation refers to all forms of pay or rewards going to employees. It may be in the form of direct financial payments like wages, salaries, commissions and indirect payments like employer-paid insurance and vacation.

Question 2.
Aparna textiles decided to open a new Branch in Ernakulam. For the new showroom, they estimated 3 cashiers, 30 salesmen, 10 supervisors.

As a commerce student can you suggest the important sources for recruiting for the above vacancies?
Explain its advantages and disadvantages.

Answer:
a. Internal Sources:
It refers to the recruitment for jobs from within the organisation. It includes:
1. Transfer:
It involves shifting of an employee from one job to another without change in responsibility or compensation.

2. Promotion:
It refers to shifting of a person from lower position to a higher position carrying higher status, responsibility and more salary.

b. External Sources:
Selection of employees from outside the enterprise is known as external recruitment.
The important external sources of recruitment are:

1. Direct Recruitment:
Under direct recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the specified date and selection is done on the spot. It is suitable for filling casual vacancies.

2. Casual callers:
Many reputed business organisations keep a database of unsolicited applicants in their office. This list can be used for recruitment.

3. Advertisement:
Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.

4. Employment Exchange:
Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.

5. Placement Agencies and Management Consultants:
These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.

6. Campus Recruitment:
Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.

7. Recommendations of Employees:
Applicants introduced by present employees, or their friends and relatives may prove to be a good source of recruitment.

8. Labour Contractors:
Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.

9. Web Publishing:
There are certain websites specifically designed and dedicated for the purpose of providing information to the job seekers.

Question 3.
Mr. Tom the newly appointed personnel manager of Hindustan Ltd. was given full responsibility for hiring people for the company to fill various positions in the production department.

He is confused as to which recruitment sources he would use?
Can you help him in this regard?

Answer:
a. Internal Sources:
It refers to the recruitment for jobs from within the organisation It includes:
1. Transfer:
It involves shifting of an employee from one job to another without change in responsibility or compensation.

2. Promotion:
It refers to shifting of a person from lower position to a higher position carrying higher status, responsibility and more salary.

b. External Sources:
Selection of employees from outside the enterprise is known as external recruitment.
The important external sources of recruitment are:

1. Direct Recruitment:
Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the specified date and selection is done on the spot. It is suitable for filling casual vacancies.