Plus Two Business Studies Chapter Wise Previous Questions Chapter 6 Staffing

Kerala Plus Two Business Studies Chapter Wise Previous Questions Chapter 6 Staffing

Plus Two Business Studies Staffing 1 Mark Important Questions

Question 1.
Mr. Sajan is working as Human Resource Manager of an automobile manufacturing unit. One of the following combinations represents his functions. Identify it. (MARCH-2009)
a) Recruitment, branding, dividend decision
b) Selection, training, recruitment
c) Selection, recruitment, marketing
d) Training, pricing, promotion
Answer:
Selection, training, recruitment

Question 2.
Which one of the following functions is not related with staffing function? (MAY-2009)
a) Recruitment of employees
b) Selection of employees
c) Compensation of employees
d) Motivation of employees
Answer:
Motivation of employees

Question 3.
Observe the following sources of recruitments: (MAY-2011)
i) Advertisement
ii) Promotion
iii) Employment Exchange
iv) College Campus
a) Spot the odd one
b) Give justfication to your answer.
Answer:
Promotion. All others are external sources of recruitment.

Question 4.
_________ is the non-paid form of non-personal communication. (MARCH-2012)
Answer:
Publicity

Question 5.
Mr.Roshan and Electrical diploma holder, has been appointed as an apprenticeship trainee in the KSEB. Roshan does not know anything about apprenticeship. Being a friend of him, explain the meaning of apprenticeship to his Illiterate parents. (MAY -2013)
Answer:
Under this method, a trainee is put under supervision of an experienced experts.

Question 6.
Sony, the newly appointed staff of Alpha Food Products Ltd. is given training in accounts, purchase, production and quality control sections in each week. Identify the training method. (MARCH-2014)
Answer:
Job Rotation

Question 7.
Shifting the employee from one department to another or from one job to another as part of training is known as ______ (MAY-2016)
a) Internship
b) Coaching
c)Job rotation
d) Apprenticeship
Answer:
c) Job rotation

Question 8.
Which one of the following sources of recruitment is not an external source? (MAY-2017)
a) Employment Exchange
b) Promotion
c) Casual Callers
d) Campus Recruitment
Answer:
b) Promotion

Plus Two Business Studies Staffing 2 Marks Important Questions

Question 1.
State any two benefits of training the employees in an organisation. (FEBRUARY – 2009)
Answer:
a) It enhances employee productivity both in terms of quantity and quality, leading to higher profits
b) Training helps in securing promotion and career growth.

Question 2.
Mr. Alex wishes to start a medium type business unit. He decided to employ 25 candidates for different posts. Which source of recruitment he can adopt? Justify your answer. (MARCH-2009)
a) Internal source only
b) External source only
c) Both internal and external
d) Neither internal or external
Answer:
External source only. Internal source of recruitment is not possible because it is a new firm.

Question 3.
Mr. Mohan Kumar, the HRM Manager of Global Bank Ltd. wants to appoint 50 computer operators for their different branches in Kerala from internal sources. Name any two internal sources forthe recruitment. (MAY-2010)
Answer:
Transfer, Promotion.

Question 4.
“In transfer, there is no change in the status and compensation of the employees.” (MARCH-2012)
State your opinion and justify your answer
Answer:
Yes.
Transfer: It involves shifting of an employee from one job to another without change in responsibility or compensation.

Question 5.
Prepare a flow-chart showing different steps in selection process. (MARCH-2016)
Answer:
Steps in Selection
1) Preliminary Screening
2) Selection tests
3) Interview
4) Reference & Background Check
5) Final Selection
6) Medical Examination
7) Job offer
8) Signing of Employment Contract

Plus Two Business Studies Staffing 3 Marks Important Questions

Question 1.
T.K.Trading Company selected 5 B.Com Graduates forthe post of accountant in their organisation. The chief accounts officer of the company decided to provide training to these employees, while they are actually engaged in their work.
Identify and explain the different types of training programmes which can be used in this case. (MAY-2009)
Answer:
On the job training
b) 1) Apprenticeship Programme
2) Coaching
3) Internship Training
4) Job Rotation

Question 2.
Training is beneficial not only to the employers but also to the employees. Comment. (MARCH -2010)
Answer:
1) Training helps in securing promotion and career growth.
2) Increased performance by the individual helps him to earn more.
3) Training helps to reduce the chances of accident and wastages.
4) Training increases the satisfaction of employees.

Question 3.
Classify the following as internal and external sources of recruitment: (MARCH-2010)
a) Advertisement
b) Transfer
c) Campus recruitment
d) Promotion
e) Employment Exchange
f) Job Contractors
Answer:
Internal sources of recruitment: Transfer, Promotion. External sources of recruitment – Advertisement, Campus recruitment, Employment exchange, Job contractors.

Question 4.
Differentiate between recruitment and selection. (MAY-2016)
Answer:

Question 5.
Match the following: (MARCH-2017)

Answer:

Question 6.
The extent to which sophistication and complexity is increasing, it demands for refined skill sets among existing employees. Explain the two different ways by which an organisation can achieve this. (MAY-2017)
Answer:
The two ways are: (1) Training (2) and Development
1) Training : Training is any process by which the aptitudes, skills and abilities of employees to perform specific jobs are increased.
2) Development: Development refers to the overall growth of the employee. It includes personality development, motivation for growth, career planning, n etc. Development equip the employees to take up future responsibilities of the organisation.

Plus Two Business Studies Staffing 4 Marks Important Questions

Question 1.
In a classroom debate Jith argues that recruitment and selection are same. Anoop argues that both are different. (MARCH-2009)
a) Whom do you support? Give justification.
b) If you are supporting Anoop, which one comes first?
Answer:
a) Recruitment: Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.
Selection : Selection is the process of selecting the most suitable candidates from a large number of applicants.
b) Recruitment is The first process.

Question 2.
Smt. Nija is newly appointed as Assistant Personnel Manager in a manufacturing unit. You have to give her a detailed idea about various types of tests conducted for selecting candidates. (MARCH-2010)
Answer:
a) Intelligence Tests : This is one of the important psychological tests used to measure the level of intelligence quotient (IQ) of an individual.
b) Aptitude Test: It is a measure of individual’s potential for learning new skills.
c) Personality Tests : Personality tests provide clues to a person’s emotions, reactions, maturity and value system, etc.
d) Trade Test: These tests measure the existing skills of the individual.
e) Interest Tests : Interest tests are used to know’ the pattern of interests or involvement of a person.

Question 3.
Mr.Rasheed sent an application to the post of an Assistant Manager in Jacks FM Radio. Explain the process that Mr. Rasheed has to undergo before he is to be selected to that post. (MARCH-2011)
Answer:
1) Preliminary Screening
2) Selection Tests
3) Employment Interview
4) Reference and Background Checks
5) Final Selection
6) Medical Examination
7) Job Offer
8) Employment Contract

Question 4.
Identify the management function from the following statement. Also explain different sources of it. “It is the process of searching for prospective employees and stimulating them to apply for job in the organization.(MARCH-2012)
Answer:
External Sources: Selection of employees from outside the enterprise is known as external recruitment. The important external sources of recruitment are:
1) Direct Recruitment : Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Jobseekers assemble outside the premises of the organisation on the’specrfied date and selection is done on the spot. It is suitable forfilling casual vacancies.
2) Casual callers : Many reputed business organisations keep a database of unsolicited applicants in their office. These list can be used for recruitment.
3) Advertisement : Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.
4) Employment Exchange : Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.
5) Placement Agencies and Management Consultants : These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.
6) Campus Recruitment : Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.
7) Recommendations of Employees : Applicants introduced by present employees, ortheirfriends and relatives may prove to be a good source of recruitment.
8) Labour Contractors : Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.
9) Web Publishing : There are certain websites specifically designed and dedicated forthe purpose of providing information to the job seekers.

Question 5.
Briefly explain the various methods of on- the -job training.(MARCH-2012)
Answer:
is given training when he is on the job. It means learn-ing while doing. The important On the Job Methods are:
On the Job Method : Under this method the employee is given training when he is on the job. It means learning while doing. The important On the Job Methods are:
a) Apprenticeship Programme : Under apprenticeship training, a trainee is put under the supervision of a master worker.
b) Coaching : In this method, the superior guides and instructs the trainee as a coach.
c) Internship Training : It is a joint programme of training in which vocational and professional institutes enter into an agreement with business enterprises for providing practical knowledge to its students.
d) Job Rotation : Here the trainee is transferred from one job to another job or from one department to another department so that he can learn the working of various sections.

Question 6.
Zodiac Ltd, is contemplating to recruit employees and workers for its proposed overseas project. Write a brief not indicating the various tests used for selection employees.(MAY-2010)
Answer:
Selection Tests : Various tests are conducted to know the level of ability, knowledge, interest, apti¬tude, etc. of a particular candidate. The various types of tests are:
a) Intelligence Tests : This is one of the important psychological tests used to measure the level of intelligence quotient (IQ) of an individual.
b) Aptitude Test : It is a measure of individual’s potential for learning new skills.
c) Personality Tests : Personality tests provide clues to a person’s emotions, reactions, maturity and value system, etc.
d) Trade Test : These tests measure the existing skills of the individual.
e) Interest Tests : Interest tests are used to know the pattern of interests or involvement of a person.

Plus Two Business Studies Staffing 5 Marks Important Questions

Question 1.
Distinguish between recruitment and selection process (FEBRUARY – 2009)
Answer:
Differences between training and development

Question 2.
Human Resource Department of Sachin Power Limited proposed to conduct two programmes for the employees in the organisation. First one to the office staff to provide knowledge and skill in Linux operating system. And second one to higher level managers for their overall growth.(MAY-2009)
a) Identify and differentiate between the two programmes of the Human Resource Department.
b) Differences between training and development.
Answer:
a) Training and Development
b) Differences between training and development

Question 3.
There are different methods of training. Identify and explain each such method. (FEBRUARY – 2010)
Answer:
Training methods: There are two methods of training
1) On the job training.
2) Off the job training .

On the Job Method : Under this method the employee is given training when he is on the job. It means learning while doing. The important On the Job Methods are:
a) Apprenticeship Programme : Under apprenticeship training, a trainee is put under the supervision of a master worker.
b) Coaching : In this method, the superior guides and instructs the trainee as a coach.
c) Internship Training : It is a joint programme of training in which vocational and professional institutes enter into an agreement with business enterprises for providing practical knowledge to its students.
d) Job Rotation : Here the trainee is transferred from one job to another job or from one department to another department so that he can learn the working of various sections.

Off the Job Method : It refers to those methods under which an individual is provided training away from the work place. It means learning before doing. The important Off the Job Methods are:
a) Class room Lectures/Conferences : The lecture approach is well adapted to convey specific information such as rules, procedures or methods. The use of audio-visuals can often make a formal classroom.
b) Films : They can provide information and demonstrate skills.
c) Case Study : Trainee studies the cases to determine problems, analyses causes, develop alternative solutions and select the best solution to implement.
d) Computer Modelling : It stimulate the work environment by programming a computer to imitate the realities of the job and allows learning to take place without the risk or high cost.
e) Vestibule Training : Under this method, separate training centres are setup to give training to the new employees. Actual work environment is created in that centre and employees used the same material, equipment, etc. which they use while doing the actual job.
f) Programmed Instruction : Here information is broken into meaningful units and these units are arranged in a proper way to form a logical and sequential learning package.

Question 4.
Training is the art of increasing the knowledge and skills of an employee for doing a particular job. (MAY-2010)
a) Do you agree with the statement? (MARCH-2010)
b) Write any four advantages of training.
Answer:
a) Yes.
b) Importance of Training

A. Benefits to the Organisation

1) It enhances employee productivity both in terms of quantity and quality, leading to higher profits.
2) Training reduces absenteeism and employee turnover.
3) It helps to obtaining effective response to the changing environment.
4) Training increases employee morale.
5) If the employees are given adequate training, the need for supervision is minimum.
6) Trained employees can use materials and machines economically. It helps to reduce cost of production.

B. Benefits to the Employee

1) Training helps in securing promotion and career growth.
2) Increased performance by the individual helps him to earn more.
3) Training helps to reduce the chances of accident and wastages.
4) Training increases the satisfaction of employees.

Question 5.
Wipro – India Ltd. selected 30 fresh Software Engineers for the company. The personnel management decided to give training to the new employees at the work place itself. (MARCH-2011)
Which method of training is mentioned here? Explain its different ways. Also explain the importance of training.
Answer:
On the job training

On the Job Method : Under this method the employee is given training when he is on the job. It means learning while doing. The important On the Job Methods are:
a) Apprenticeship Programme : Under apprenticeship training, a trainee is put under the supervision of a master worker.
b) Coaching : In this method, the superior guides and instructs the trainee as a coach.
c) Internship Training : It is a joint programme of training in which vocational and professional institutes enter into an agreement with business enterprises for providing practical knowledge to its students.
d) Job Rotation : Here the trainee is transferred from one job to another job or from one department to another department so that he can learn the working of various sections.

Importance of Training

A. Benefits to the Organisation

1) It enhances employee productivity both in terms of quantity and quality, leading to higher profits.
2) Training reduces absenteeism and employee turnover.
3) It helps to obtaining effective response to the changing environment.
4) Training increases employee morale.
5) If the employees are given adequate training, the need for supervision is minimum.
6) Trained employees can use materials and machines economically. It helps to reduce cost of production.

B. Benefits to the Employee

1) Training helps in securing promotion and career growth.
2) Increased performance by the individual helps him to earn more.
3) Training helps to reduce the chances of accident and wastages.
4) Training increases the satisfaction of employees.

Question 6.
In a classroom discussion, Manesh argues that materials and machines are most essential elements of a business unit. Arun argues that without the productive efforts of the workers the materials and machines would be of no use. (MARCH-2012)
1) Whose argument do you support?
2) State five reasons.
Answer:
a) Arun’s argument is right
b) Importance of Staffing
1) Helps in discovering and obtaining competent personnel for various jobs.
2) Makes for higher performance, by putting right person on the right job.
3) Ensures continuous survival and growth of the enterprise.
4) Helps to ensure optimum utilization of the human resources.
5) Improves job satisfaction and morale of employees.

Question 7.
Yasir is a newly appointed manager of Moon Ltd. He is of the view that training will increase productivity of his employees in the organisation. Do you agree with his views? Give the importance of training . (MARCH-2013)
Answer:
Yes
b) Importance of Training

A.Benefits to the Organisation

1) It enhances employee productivity both in terms of quantity and quality, leading to higher profits.
2) Training reduces absenteeism and employee turnover.
3) It helps to obtaining effective response to the changing environment.
4) Training increases employee morale.
5) If the employees are given adequate training, the need for supervision is minimum.
6) Trained employees can use materials and machines economically. It helps to reduce cost of production.

B. Benefits to the Employee

1) Training helps in securing promotion and career growth.
2) Increased performance by the individual helps him to earn more.
3) Training helps to reduce the chances of accident and wastages.
4) Training increases the satisfaction of employees.

Question 8.
Mr.Hari started an industrial unit in Tamil Nadu. His son Manu, your friend appointed as H.R.Manager. Manu appoint 25 staff in different posts. Advise Manu, about different types of training possible here. (MARCH-2014)
Answer:
On the Job Method : Under this method the employee is given training when he is on the job. It means learning while doing. The important On the Job Methods are:
a) Apprenticeship Programme : Under apprenticeship training, a trainee is put under the supervision of a master worker.
b) Coaching : In this method, the superior guides and instructs the trainee as a coach.
c) Internship Training : It is a joint programme of training in which vocational and professional institutes enter into an agreement with business enterprises for providing practical knowledge to its students.
d) Job Rotation : Here the trainee is transferred from one job to another job or from one department to another department so that he can learn the working of various sections.

Question 9.
As attracted by ‘Make in India Scheme’ of govt., RR Autos, a German based company started a car manu-facturing unit in Tamil Nadu.lt requires candidate for different positions in its main plant. What external sources are available to them to fill up different posts? (MARCH-2016)
Answer:
i)Direct recruitment
ii) Advertisement
iii) Casual callers
iv) Web publishing
v) Labour contractors
vi) Employment exchange
vii) Placement and management consultants
viii) Recommendations
External Sources: Selection of employees from outside the enterprise is known as external . recruitment. The important external sources of recruitment are:
1) Direct Recruitment : Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the’specified date and selection is done on the spot. It is suitable for filling casual vacancies.
2) Casual callers : Many reputed business organisations keep a database of unsolicited applicants in their office. These list can be used for recruitment.
3) Advertisement : Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.
4) Employment Exchange : Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.
5) Placement Agencies and Management Consultants : These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.
6) Campus Recruitment : Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.
7) Recommendations of Employees : Applicants introduced by present employees, or their friends and relatives may prove to be a good source of recruitment.
8) Labour Contractors : Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.
9) Web Publishing : There are certain websites specifically designed and dedicated for the purpose of providing information to the job seekers.

Question 10.
“It’s a managerial function of filling and keeping filled the positions in the organisations structure.” Identify the management function and state different steps followed in it. (MARCH-2017)
Answer:
a) Staffing
b) Staffing Process
1) Manpower planning : It is concerned with forecasting the future manpower needs of the organisation, i.e. finding out number and type of employees need by the organisation in future.
2) Recruitment : Recruitment may be defined as the process of searching for prospective employees and stimulating them to apply for jobs in the organisation.
3) Selection : Selection is the process of selecting the most suitable candidates from a large number of applicants.
4) Placement and Orientation : Placement refers to putting the right person on the right job. Orientation is introducing the selected employee to other employees and familiarising him with the rules and policies of the organisation.
5) Training and Development : The process of training helps to improve the job knowledge and skill of the employees. It motivates the employees and improve their efficiency.
6) Performance Appraisal : Performance appraisal means evaluating an employee’s current and past performance as against certain predetermined standards.
7) Promotion and Career Planning : Promotion means movement of an employee from his present job to a higher level job.
8) Compensation : Compensation refers to all forms of pay or rewards going to employees. It may be in the form of direct financial payments like wages, salaries, commissions and indirect payments like employer paid insurance and vacation.

Plus Two Business Studies Staffing 8 Marks Important Questions

Question 1.
Mr.M.K.Nambiar, the newly appointed Personnel Manager of Hindustan Aeronautics Ltd. wants to identify the sources of man power to fill various job positions in the company. Can you help him to identify different sources he would use? (MARCH-2011)
Answer:
Sources of Recruitment
There are two sources of recruitment.
1) Internal sources .
2) External sources
Sources of Recruitment
There are two sources of recruitment.
1) Internal sources
2) External sources
Internal Sources: It refers to the recruitment for jobs from within the organisation. It includes:
1) Transfer: It involves shifting of an employee from one job to another without change in responsibility or compensation.
2) Promotion: It refers to shifting of a person from lower position to a higher position carrying higher status, responsibility and more salary.
External Sources: Selection of employees from outside the enterprise is known as external . recruitment. The important external sources of recruitment are:
1) Direct Recruitment : Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the specified date and selection is done on the spot. It is suitable for filling casual vacancies.
2) Casual callers : Many reputed business organisations keep a database of unsolicited applicants in their office. These list can be used for recruitment.
3) Advertisement : Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.
4) Employment Exchange : Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.
5) Placement Agencies and Management Consultants : These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.
6) Campus Recruitment : Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.
7) Recommendations of Employees: Applicants introduced by present employees, or their friends and relatives may prove to be a good source of recruitment.
8) Labour Contractors : Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.
9) Web Publishing : There are certain websites specifically designed and dedicated for the purpose of providing information to the job seekers.

Question 2.
Mr. Padma Kumar, the personnel manager of National Manufacturing Co. is confronted with the problem of recruitment of 10 Clerks – cum – Accounts. (MAY-2013)
Explain the sources of recruitment. Also explain its merits & demerits.
Answer:
Internal Sources : It refers to the recruitment for jobs from within the organisation. It includes:
1) Transfer: It involves shifting of an employee from one job to another without change in responsibility or compensation.
2) Promotion : It refers to shifting of a person from lower position to a higher position carrying higher status, responsibility and more salary.
External Sources : Selection of employees from outside the enterprise is known as external . recruitment. The important external sources of recruitment are:
1) Direct Recruitment : Under the direct ‘ recruitment, a notice is placed on the notice-board of the enterprise specifying the details of the jobs available. Job seekers assemble outside the premises of the organisation on the specified date and selection is done on the spot. It is suitable for filling casual vacancies.
2) Casual callers : Many reputed business organisations keep a database of unsolicited applicants in their office. These list can be used for recruitment.
3) Advertisement: Advertisement in newspapers or trade and professional journals is generally used when a wider choice is required.
4) Employment Exchange : Employment exchanges keep records of job seekers and will be supplied to business concern on the basis of their requisition.
5) Placement Agencies and Management Consultants : These agencies compile bio-data of a large number of candidates and recommend suitable names to their clients.
6) Campus Recruitment : Business enterprises may conduct campus recruitment in educational institutions for selecting young and talented candidates.
7) Recommendations of Employees: Applicants introduced by present employees, or their friends and relatives may prove to be a good source of recruitment.
8) Labour Contractors : Labour contractors maintain close contacts with labourers and they can provide the required number of unskilled workers at short notice.
9) Web Publishing : There are certain websites specifically designed and dedicated for the purpose of providing information to the job seekers.

Plus Two Business Studies Chapter Wise Previous Questions and Answers