Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection

Kerala Plus Two Business Studies Chapter Wise Previous Questions Chapter 12 Consumer Protection

Plus Two Business Studies Consumer Protection 1 Mark Important Questions

Question 1.
Which is acclaimed to be the ‘Magna Carta’ of Indian Consumers? (February – 2009)
Answer:
Consumer Protection Act 1986.

Question 2.
Smt. Sindhy purchased a silksaree costing Rs. 5000. After first wash, it has lost the colour and caused huge loss to her. She lodged a complaint to the redressal forum. It was held’that she will be given a sum of Rs. 5000 as compensation. Identify the redressal forum she might have lodged the complaint. (May -2010)
Answer:
District Forum

Question 3.
Which of the following pair is ‘not correct? (March – 2011)
a) External Environment- Beyond the Control of the Management.
b) Consumer Protection Act-Technological Environment.
Answer:
b) Consumer Protection Act – Technological Environment

Question 4.
In which year Consumer Protection Act was enacted? (March – 2011)
Answer:
1986

Question 5.
Consumer Protection Act -1968 (May – 2012)
MRTPAct, 1969
Companies Act, 1956
One of the years of the above-mentioned enactments is wrong.
Answer:
Consumer Protection Act -1986

Question 6.
Which of the following is not a consumer right? (March – 2013)
a) Right to safety
b) Right to education
c) Right to choose
d) Right to get goods at lower cost
Answer:
d) Right to get goods at lower cost

Question 7.
Mr.Pradeep purchased a ready-made shirt costing Rs. 1000/- After the first wash, it has lost its colour and caused high loss to him. He lodged a complaint to the redressal forum. It was held that he will be given a sum of Rs. 1000/- as compensation. (May – 2013)
Answer:
District Forum

Plus Two Business Studies Consumer Protection 2 Marks Important Questions

Question 1.
Even though the consumer is regarded as the king of the market, every after his rights are not protected. Comment on this statement with your justification. (February – 2010)
Answer:

Right to Safety
Right to be Informed
Right to Choose
Right to be Heard
Right to seek Redressal
Right to Consumer Education

Plus Two Business Studies Consumer Protection 3 Marks Important Questions

Question 1.
Explain any three consumer rights. (March – 2011)
Answer:

Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services.
Right to seek Redressal: The consumer has a right to get relief in case the product or service falls short of his expectations.
Right to Consumer Education: The consumer must be educated about the rights and remedies available under different laws.

Question 2.
Two months back, Shyjal purchased a DVD player from Aroma Traders, Kottayam. But at present, it is not working properly. Even though it has 1 year’s replacement warranty, Aroma Traders refused to replace the DVD to Shyjal. Explain the redressal agencies available to Shyjal against Aroma Traders. (May – 2012)
Answer:
District Forum, State Commission and National Commission.

Question 3.
Kochumol purchased a Samsung Cell phone with one year warranty. Before the expiry period the phone get damaged. When she approached the shopkeeper he refused to replace or repair in it. (March – 2013)
a) Is the act of shopkeeper is fair?
b) Where should she lodge her complaint?
Answer:
a) No
b) District Forum

Question 4.
In India there are different consumer protection agencies, Name any six of them. (March – 2015)
Answer:
Consumer Protection Agencies are :-

Consumer Coordination Council,Delhi
Common Cause, Delhi
Voluntary Organisation in Interest of Consumer Education (VOICE), Delhi
Consumer Education and Research Centre (CERC), Ahmedabad
Consumer Protection Council (CPC), Ahmedabad
Consumer Guidance Society of India (CGSI), Mumbai
Mumbai GrahakPanchayat, Mumbai
Karnataka Consumer Service Society, Bangalore
Consumers’Association, Kolkata
Consumer Unity and Trust Society (CUTS), Jaipur

Plus Two Business Studies Consumer Protection 4 Marks Important Questions

Question 1.
Name any 4 Acts to protect the rights and interests of consumers. (May – 2009)
Answer:

The Consumer Protection Act-1986
The Indian contract act-1812
The Sale of Goods Act -1930
The essential commodities Act -1955

Question 2.
Explain any four functions of consumer association. (March – 2010)
Answer:

Educating the general public about consumer rights by organising training programmes, seminars and workshops.
Publishing periodicals and other publications.
Collecting various Samples of different goods and testing their quality.
Encouraging consumers to protest against exploitative and unfair trade practices of sellers.
Providing legal assistance to consumers by way of providing aid, legal advice, etc.

Question 3.
Consumer problems in India are highly complex in nature. The exploitation of consumers will be stopped only if they start exercising their rights and perform their responsibilities. Point out the responsibilities of customers in this respect. (May -2010)
Answer:

Be aware of various goods and services available in the market.
Buy only standardised goods as they provide quality assurance.
Learn about the risks associated with products and services, follow the manufacturer’s instructions and use the products safely.
Read labels carefully so. as to have information about prices, net weight, manufacturing and expiry dates, etc.
Choose only from legal goods and services.

Question 4.
In India there are different means for consumer protection. Explain any four of such agencies. (May – 2011)
Answer:
The following are the important ways and means for consumer protection in India:

Lok Adalats : The Lok Adalat is a legal grievance redressal system. These type of courts are introduced for speedy, effective and economic redressal of cases.
Public Interest Litigation (PIL): It is means to provide legal representation to previously unrepresented groups and interests.
Environment-Friendly Products : The scheme is consumer oriented so that the people prefer the items which are not harmful to the environment in their manufacture, use and disposal.
Redressal Forums : Under the Consumer Protection Act 1986, several redressal forums have been created to deal with consumer grievances, i.e. District forums, State Commission and National Commission.

Question 5.
Consumers are often exploited by profiteering business. What are the measures available to safeguard them? (March – 2012)
Answer:
Means of Consumer Protection :

Consumer Protection Act 1986
Lok Adalat
Public Interest Litigation (PIL)
Environment-friendly products
Redressal Forums and Consumer Protection Council
National Youth Award of consumer protection
Publicity measures

Question 6.
While conducting interviews of marketing executives in J.L.agencies, one candidate replies that ‘consumers have no right’. Do you agree with the candidate? Justify your answer. (March – 2014)
Answer:
a) No

Right to Safety : The consumer has a right to’ be protected against goods and services which are hazardous to life and health.
Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.
Right to Choose : The consumer has the freedom to choose from a variety of products at competitive prices.
Right to be Heard: The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services.

Question 7.
‘Due to the ignorance of consumers about their rights they are exploited in the market.’ Briefly describe various consumer rights as per Consumer Protection ACt,. 1986 in the light of above statement. (March -2016)
Answer:
Consumer Rights

Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.
Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.
Right to Choose: The consumer has the freedom to choose from a variety of products at competitive prices.
Right to be Heard : The consumer has a right to file a complaint^nd to be heard in case of dissatisfaction with goods or services.

Question 8.
Define a consumer as defined by the Consumer Protection Act, 1986. Briefly explain how the consumer grievances are redressed in India. (May -2016)
Answer:
Consumer: Under the Consqmer Protection Act, a consumer is defined as:

Any person who buys any goods for a consideration.
Any person who hires or avails of any service, for a consideration.
Redressal Agencies under the consumer protection Act 1986 are:
1. District forum
2. State commission
3. National commission

Question 9.
Consumers also have some responsibility while purchasing and consuming goods and services. Do you agree with this? State any four consumer responsibility in this regard. (March -2017)
Answer:

Yes. I agree with this statement.
Consumers’ Responsibilities
- Be aware about various goods and services available in the market.
- Buy only standardised goods as they provide quality assurance.
- Learn about the risks associated with products and services, follow the manufacturer’s instructions and use the products safely.

Question 10.
List out the Safeguards and rights provided to customers by the Consumers’Protection Act, 1986. (May -2017)
Answer:
Consumer Rights

Right to Safety: The consumer has a right to be protected against goods and services which are hazardous to life and health.
Right to be Informed : The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.
Right to Choose : The consumer has the freedom to choose from a vanety of products at competitive prices.
Right to be Heard : The consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods õr services.

Plus Two Business Studies Consumer Protection 5 Marks Important Questions

Question 1.
No shopping with closed eyes. Elucidate the statement with regard to consumer rights and responsibilities. (February – 2009)
Answer:

Be aware about various goods and services avail’ able in the market.
Buy only standardised goods as they provide quality assurance.
Learn about the risks associated with products and services, follow manufacturer’s instructions and use the products safely.
Read labels carefully so as to have information about prices, net weight, manufacturing and expiry dates, etc.
Choose only from legal goods and services.
Ask for a cash memo on purchase of goods or services.

Question 2.
Mrs. Mahija purchased a calculator from a nearby shop. They give one-year replacement guarantee. After two weeks the calculator fails to perform. Mahija, approaches the trader for replacement. But the trader refused to replace it. (March -2009)
a) State whether Mahija is considered as a consumer under the Consumer Protection Act. Justify your answer.
b) State different rights of Consumers under this Act.
Answer:
a) Yes
b) Consumer: Under the Consumer Protection Act, a consumer is defined as:
a) Any person who buys any goods for a consideration.
b) Any person who hires or avails of any service, for a consideration.