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GE8077 - Total Quality Management Syllabus (Elective II) Regulation 2017

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Code – GE8077, this article about B.E/B.Tech./B.Arch Mechanical Engineering Semester VII Total Quality Management (Elective II) Syllabus. Students are requested to make notes or PDFs of the semester in Total Quality Management Syllabus for effective preparation from here. It will help you to understand what are the topics in the syllabus of Total Quality Management.

And to make preparation strategies to score well in the examinations. Unit – wise detailed syllabus is given below in one place, in the following article GE8077 – Total Quality Management. If the information helps you, kindly share it with your classmates.

If you want to know more about the syllabus of B.E Mechanical Engineering connected to an affiliated institution’s four-year undergraduate degree programme. We provide you with a detailed Year-wise, semester-wise, and Subject-wise syllabus in the following link B.E Mechanical Engineering Syllabus Anna University Regulation 2017.

Aim Of Concept:

To facilitate the understanding of Quality Management principles and process.

GE8077 – Total Quality Management Syllabus (Elective II) 

Unit I: Introduction

Introduction – Need for quality – Evolution of quality – Definitions of quality – Dimensions of product and service quality – Basic concepts of TQM – TQM Framework – Contributions of Deming, Juran and Crosby – Barriers to TQM – Customer focus – Customer orientation, Customer satisfaction, Customer complaints, Customer retention.

Unit II: Tqm Principles

Leadership – Quality Statements, Strategic quality planning, Quality Councils – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition and Reward, Performance appraisal – Continuous process improvement – PDCA cycle, 5S, Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating.

Unit III: Tqm Tools And Techniques I

The seven traditional tools of quality – New management tools – Six sigma: Concepts, Methodology, applications to manufacturing, service sector including IT – Bench marking – Reason to bench mark, Bench marking process – FMEA – Stages, Types.

Unit IV: Tqm Tools And Techniques II

Quality Circles – Cost of Quality – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures.

Unit V: Quality Management System

Introduction—Benefits of ISO Registration—ISO 9000 Series of Standards—Sector-Specific Standards—AS 9100, TS16949 and TL 9000– ISO 9001 Requirements—Implementation— Documentation—Internal Audits—Registration–ENVIRONMENTAL MANAGEMENT SYSTEM:
Introduction—ISO 14000 Series Standards—Concepts of ISO 14001—Requirements of ISO 14001—Benefits of EMS.

Text Book:

  1. Dale H.Besterfiled, Carol B.Michna,Glen H. Besterfield,Mary B.Sacre,Hemant Urdhwareshe and Rashmi Urdhwareshe,
  2. “Total Quality Management”, Pearson Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression, 2013.

References:

  1. James R. Evans and William M. Lindsay, “The Management and Control of Quality”, 8th Edition, First Indian Edition, Cengage Learning, 2012.
  2. Janakiraman. B and Gopal .R.K., “Total Quality Management – Text and Cases”, Prentice Hall (India) Pvt. Ltd., 2006.
  3. Suganthi.L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd., 2006.
  4. ISO 9001-2015 standards.

If you want to check the syllabus of other branches provided by Anna University, Anna University syllabus Regulation 2017 will assist you in a clear path. Hope you find the required details.

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