Anna University, Subject code – GE3752 deals with the B.E civil Engineering Semester-VII Total Quality Management syllabus regulation 2021 relating to affiliated institutions. From here, Students can get assistance in preparing notes to excel in academic performance.
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If you want to know more about the syllabus of B.E Civil Engineering connected to an affiliated institution’s under four-year undergraduate degree programme. We provide you with a detailed Year-wise, semester-wise, and Subject-wise syllabus in the following link B.E Civil Engineering Syllabus Anna University, Regulation 2021.
Aim Of Concept:
- Teach the need for quality, its evolution, basic concepts, contribution of quality gurus, TQM framework, Barriers and Benefits of TQM.
- Explain the TQM Principles for application.
- Define the basics of Six Sigma and apply Traditional tools, New tools, Benchmarking and FMEA.
- Describe Taguchi’s Quality Loss Function, Performance Measures and apply Techniques like QFD, TPM, COQ and BPR.
- Illustrate and apply QMS and EMS in any organization.
GE3752 -Total Quality Management Syllabus
Unit I: Introduction
Introduction – Need for quality – Evolution of quality – Definition of quality – Dimensions of product and service quality –Definition of TQM– Basic concepts of TQM – Gurus of TQM (Brief introduction) — TQM Framework- Barriers to TQM –Benefits of TQM.
Unit II: TQM Principles
Leadership – Deming Philosophy, Quality Council, Quality statements and Strategic planningCustomer Satisfaction –Customer Perception of Quality, Feedback, Customer complaints, Service Quality, Kano Model and Customer retention – Employee involvement – Motivation, Empowerment, Team and Teamwork, Recognition & Reward and Performance Appraisal– Continuous process improvement –Juran Trilogy, PDSA cycle, 5S and Kaizen – Supplier partnership – Partnering, Supplier selection, Supplier Rating and Relationship development.
Unit III: TQM Tools & Techniques I
The seven traditional tools of quality – New management tools – Six-sigma Process Capability- Bench marking – Reasons to benchmark, Benchmarking process, What to Bench Mark, Understanding Current Performance, Planning, Studying Others, Learning from the data, Using the findings, Pitfalls and Criticisms of Benchmarking – FMEA – Intent, Documentation, Stages: Design FMEA and Process FMEA.
Unit IV: TQM Tools & Techniques II
Quality circles – Quality Function Deployment (QFD) – Taguchi quality loss function – TPM – Concepts, improvement needs – Performance measures- Cost of Quality – BPR.
Unit V: Quality Management System
Introduction-Benefits of ISO Registration-ISO 9000 Series of Standards-Sector-Specific Standards – AS 9100, TS16949 and TL 9000– ISO 9001 Requirements-Implementation-DocumentationInternal Audits-Registration-ENVIRONMENTAL MANAGEMENT SYSTEM: Introduction—ISO 14000 Series Standards—Concepts of ISO 14001 —Requirements of ISO 14001 -Benefits of EMS.
Text Book:
- Dale H.Besterfiled, Carol B.Michna, Glen H. Besterfield, Mary B.Sacre, Hemant Urdhwareshe and RashmiUrdhwareshe, “Total Quality Management”, Pearson Education Asia, Revised Third Edition, Indian Reprint, Sixth Impression,2013.
References:
- Joel.E. Ross, “Total Quality Management – Text and Cases”, Routledge., 2017.
- Kiran. D.R, “Total Quality Management: Key concepts and case studies, Butterworth – Heinemann Ltd, 2016.
- Oakland, J.S. “TQM – Text with Cases”, Butterworth – Heinemann Ltd., Oxford, Third Edition,2003.
- Suganthi,L and Anand Samuel, “Total Quality Management”, Prentice Hall (India) Pvt. Ltd.,2006.
Related Posts Of Semester –VII:
- CE3701 – Estimation, Costing and Valuation Engineering
- AI3404 – Hydrology and Water Resources Engineering
- GE3791 – Human Values and Ethics